IFF International is a fieldwork agency specialized in conducting International and multi-country projects.
We like to call ourselves "CATI specialist", as our focus and expertise is strongly oriented towards completing CATI (computer telephone assisted telephone) surveys successfully. Our aim is to provide our clients with high quality and transparency, but also an all-inclusive customer service.
With 25 years of experience in this sector, the CEO Tom Abele can count now on a team of 40 people located in 3 countries: UK, Germany and Italy. That is where IFF Project Management Teams are located. IFF International can also count on several call centres located in UK, Germany, Italy, Macedonia, Romania, Tunisia, and China and even a wider network of trusted partners in Europe and Worldwide.
That is why IFF could complete 805.000 interviews in 2017 surveying in 75 countries in total, thanks to the help of one of the most precious resources that we have: our Interviewers. We recruit Interviewers with Native proficiency level in the languages they speak, and we highly value them all, as we are perfectly aware they are the first impression of our company.
IFF International is aware of the importance of quality and adhering to high standards and has earned the Certified Market Research ISO 20252 and Certified Quality Management ISO 9001 Certifications. IFF International is also Company member of ADM and Esomar.
In addition to completing B2B and B2C CATI surveys, IFF International has been researching and studying a lot in the last couple of years.
We have been developing a unique and combined methodology that can merge the great advantages of the young social media recruiting with the traditional and trusted CATI approach, creating a new methodology and allowing us to reach a fresh & new breed of people who were considered as an "impossible target" just a few years ago.